zOwie Omega Discussion Forum

: Well, I don't want to interpret things myself, so I'll limit myself
: to what I was told:

: o Omega confirmed that *only* branches that are explicitly listed
: are ADs. Other branches, if not listed, are not ADs. In
: addition, some branches that *were* ADs have had that status
: removed.

: o I then asked "so if I buy my Omega from Goldsmiths in
: Cambridge, which is not explicitly listed as an AD, will I have
: a warranty problem?". I was told that this branch is not an
: AD, however, Omega would in this case probably honour the
: warranty "reluctantly".

: This sounded odd to me, and of course Omega couldn't be *required*
: to honour it on the basis of some email from someone at Swatch,
: so I wouldn't risk it.

: I would recommend that, if the Omega warranty is of importance to
: you, then you must buy from a branch/shop that is explicitly
: listed.

: If the Omega-specific warranty isn't that important, and you're
: willing to take a generic shop warranty, then you can of course
: buy from any branch, which is effectively the same as buying
: from a grey dealer. It sounds like Omega may be more sympathetic
: in cases like Goldsmiths, as opposed to a standard grey dealer.
: I say "may".

Thanks again.

I have one more question if you would not mind giving your opinion.

I was told that you could send off for the Chronometer certificate if you emailed Omega a correctly completed warranty card stamped by an authorised dealer.

I did so and received mine. The shop I bought my watch from is not listed on the main Omega website but they have a main shop which is. I am now getting concerned about my warranty because I have had my watch two years now, it is a Co-Axial and is supposed to carry a 3 year warranty but has started losing about 7-8 seconds a day, I wanted to have it sorted out under the warranty by Omega.

I was led to believe that if the warranty card was not completed correctly by a proper dealer then they would not send the certificate.