zOwie Omega Discussion Forum

: So what you are saying is unless the store is expressly listed on
: the Omega website as an authroised dealer, they are not. I know
: of some jewellers that have three or four branches but only
: their main one is listed, so are watches from the other branches
: not covered?

Well, I don't want to interpret things myself, so I'll limit myself to what I was told:

o Omega confirmed that *only* branches that are explicitly listed are ADs. Other branches, if not listed, are not ADs. In addition, some branches that *were* ADs have had that status removed.

o I then asked "so if I buy my Omega from Goldsmiths in Cambridge, which is not explicitly listed as an AD, will I have a warranty problem?". I was told that this branch is not an AD, however, Omega would in this case probably honour the warranty "reluctantly".

This sounded odd to me, and of course Omega couldn't be *required* to honour it on the basis of some email from someone at Swatch, so I wouldn't risk it.

I would recommend that, if the Omega warranty is of importance to you, then you must buy from a branch/shop that is explicitly listed.

If the Omega-specific warranty isn't that important, and you're willing to take a generic shop warranty, then you can of course buy from any branch, which is effectively the same as buying from a grey dealer. It sounds like Omega may be more sympathetic in cases like Goldsmiths, as opposed to a standard grey dealer. I say "may".